Cancellation & Refund Policy
Last updated: September 2026
Core is always free — no subscription, no cancellation needed. This policy applies to Grow and module add-on purchases made via PhonePe.
1. Subscription Plans
Pandue offers two paid subscription tiers: Grow (₹99/outlet/month) and individual module add-ons. The Core plan is permanently free and has no subscription. All paid plans are activated immediately upon successful payment and are valid for the period purchased (30 days for monthly, 365 days for yearly).
2. Cancellation
You may cancel your Grow subscription at any time by contacting us on WhatsApp at +91 89183 66199 or by emailing support@pandue.com. Cancellation takes effect at the end of your current billing period. You will continue to have access to Grow features until your subscription expires. We do not offer automatic recurring billing — each renewal requires a new payment, so there is no auto-renewal to cancel.
3. Refunds
Refund requests raised within 7 days of a payment and before meaningful use of paid features (fewer than 10 transactions on Grow modules) will be processed in full. Refunds for yearly plans requested after 7 days but within 30 days may be considered on a pro-rata basis at our discretion. No refunds are issued after 30 days of payment or where the subscription has been substantially used. Refunds, when approved, are returned to the original payment method within 5–7 business days.
4. Failed or Duplicate Payments
If your payment fails after the PhonePe transaction is deducted from your account, or if a duplicate payment is made in error, we will refund the full amount within 5–7 business days. Please contact us with your transaction ID at support@pandue.com or on WhatsApp.
5. Plan Downgrades
You may downgrade from Grow to Core at the end of your current subscription period. Downgrading mid-period does not entitle you to a partial refund. Your data is retained when you downgrade — billing history, customer records, and menu items remain accessible on Core. Features specific to Grow (KDS, inventory, staff accounts, etc.) will be locked until you resubscribe.
6. Account Termination
If you choose to delete your Pandue account, all associated data will be permanently removed within 30 days as described in our Privacy Policy. Account deletion does not automatically trigger a refund; cancellation must be requested separately before deleting your account.
7. Contact Us
For any cancellation or refund request, reach us at: WhatsApp: +91 89183 66199 (fastest) | Email: support@pandue.com | We aim to respond within 24 hours on business days.